Refund policy
At Bacallao Design Center, customer satisfaction is our priority. Please review our return and refund policy before making a purchase.
Design Services
Due to the personalized nature of our design work, all payments for design services, consultations, renderings, layouts, and custom plans are non-refundable once work has begun.
If you cancel before work starts, a refund may be issued at our discretion.
Custom Cabinetry & Remodeling
All custom cabinetry, built-ins, millwork, countertops, and remodeling projects are made specifically for each customer.
Because these items are custom-made:
- Custom orders are non-returnable and non-refundable once production has started.
- Deposits are non-refundable after materials have been ordered or production has begun.
- Any changes requested after design approval may result in additional charges and extended production times.
Standard Products & Accessories
We accept returns on eligible, non-custom products purchased through our website.
To qualify for a return:
- Returns must be requested within 30 days of delivery.
- Items must be unused, uninstalled, and in their original packaging.
- Products must be in new, resalable condition.
- Proof of purchase is required.
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days after the return has been processed.
Non-Returnable Items
The following items cannot be returned:
- Custom cabinetry
- Custom-built furniture
- Custom countertops
- Personalized or made-to-order products
- Digital design files
- Design services and consultations
- Clearance or final sale items
- Gift cards
- Installed or used products
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A description of the issue
If approved, we will repair, replace, or refund the item at no additional cost.
Return Shipping
If the return is due to customer preference (wrong size, changed mind, etc.), the customer is responsible for return shipping costs.
If the return is due to our error or a defective product, Bacallao Design Center will cover the return shipping costs.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by law.
Contact Us
If you have questions about returns or refunds, please contact us.
Bacallao Design Center
Email: office@bacallaodesigncenter.com
Phone: 305-322-3217