Shipping policy


At Bacallao Design Center, we strive to process and deliver your orders as quickly and efficiently as possible. Please review our shipping policy before placing an order.

Order Processing

  • In-stock products are typically processed within 1–3 business days after payment has been received.
  • Custom cabinetry, design services, and made-to-order products require additional production time. Estimated lead times will be provided during the ordering process.
  • Orders are processed Monday through Friday, excluding weekends and holidays.

Shipping Methods

We offer shipping through trusted carriers such as UPS, FedEx, USPS, and other freight providers, depending on the size and weight of your order.

Available shipping options and rates will be displayed during checkout.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery address
  • Package size and weight
  • Shipping method selected

Occasionally, we may offer free shipping promotions on qualifying orders.

Delivery Times

Estimated delivery times begin once your order has shipped.

Typical transit times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days (when available)
  • Freight Deliveries: Delivery times vary depending on the destination and product size.

Please note that these are estimates and are not guaranteed.

Custom Orders

Custom cabinetry, remodeling materials, and made-to-order products require production before shipping.

Estimated production timelines will be communicated before your order is placed. Production and shipping times may vary depending on project complexity, material availability, and supplier lead times.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (when available), allowing you to monitor your shipment.

Shipping Delays

While we do our best to meet estimated delivery times, delays may occur due to:

  • Severe weather
  • Carrier delays
  • Material shortages
  • Manufacturer delays
  • High shipping volumes
  • Other circumstances beyond our control

Bacallao Design Center is not responsible for delays caused by shipping carriers or events outside of our control.

Damaged or Lost Shipments

Please inspect your order upon delivery.

If your shipment arrives damaged, defective, or appears to be missing items, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging
  • A brief description of the issue

We will work with the shipping carrier to resolve the claim as quickly as possible.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Bacallao Design Center is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete addresses provided during checkout.

International Shipping

At this time, we primarily ship within the United States. If international shipping becomes available, eligible destinations and rates will be displayed at checkout.

Local Pickup (Optional)

If local pickup is available, customers will receive an email notification when their order is ready.

Please wait for confirmation before arriving to pick up your order.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Bacallao Design Center

Email: office@bacallaodesigncenter.com

Phone: 305-322-3217